Terms & Conditions

The owner of the online store fitotal.net (hereinafter referred to as the online store) is UAB Neovital (302501778), located at Užupio g. 7 – 2; LT-01200 Vilnius, Lithuania.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

All prices are in Euros (€).

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

• Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele

• Latvian bank payments: Swedbank, SEB, Citadele and Luminor

• Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas

• Buy now, pay later: Indivy, Indivy 3, Liisi ID, BigBank, Moki3, Mokilizingas

• Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki

• Card payments: Visa / MasterCard

• Gift card: Kniks gift card

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

The goods are delivered to the following countries: the goods are delivered to all countries of the world, with the exception of Russia, Belarus, Armenia and Kyrgyzstan.

The following pickup options are available: Omniva, as well as pickup from the store at: Užupio g. 7 – 2; LT-01200 Vilnius, Lithuania.The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within Cyprus will normally arrive at the destination specified by the buyer within 3 to 5 business days from the effective date of the sales contract. All shipments outside of Cyprus are guaranteed to arrive within 15 calendar days. In exceptional cases, we have the right to ship the goods up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded with the online store within 14 days.

The buyer checks the integrity of the package and the presence of damage upon receipt of the goods.

If the product is received from the carrier, then it is not accepted back in accordance with the law on food products.

from the moment you receive the goods.

The buyer bears the costs of returning the goods, unless the reason for the return is that the returned goods have signs of marriage.

The online store is not responsible for defects that occur after the delivery of the goods to the buyer.

If the buyer has explicitly chosen a different shipping method than the cheapest regular shipping method offered by the online store, the store is not obliged to compensate for the cost in excess of the normal shipping cost.

The online store has the right to refuse to sell and demand the return of the goods by the buyer if the indicated price of the goods in the online store is significantly lower than the market price of the goods due to an error.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective product. If the goods cannot be repaired or replaced, the online store returns to the buyer all payments under the sales contract.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.